Privacy Policy
How we collect, use, and safeguard your information.
Last updated: October 2, 2026. At Boiler Repair Pro, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and use our services.
Service request processing
When you call to request service, the details you share may be passed to an independent local provider so they can respond, and to the lead-processing integration that routes the request. Independent service providers may receive these details to respond to your request. Do not share payment details or other sensitive information by phone unless the provider requests it for a legitimate purpose.
Information We Collect
We collect personal information that you provide directly to us, such as your name, phone number, and address when you contact us for boiler repair services. We may also collect non-personal information through your interactions with our website, such as IP address, browser type, and usage data.
How We Use Information
We use information you provide to respond to your inquiry and help connect you with independent service providers. Providers handle their own scheduling and repairs. The information in a request is used to communicate about that request.
Cookies and Tracking
Our website may use cookies to enhance user experience. Cookies are small data files stored on your device that help us understand how you use our site. You can choose to accept or decline cookies through your browser settings.
Analytics and Third-Party Tools
We may use third-party analytics tools to collect and analyze information about your use of our website. These tools help us improve our services and user experience. These third-party services may have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
When you request service, we may share the details you provide with independent service providers so they can respond. Boiler Repair Pro may receive compensation for referrals. We may also disclose your information if required by law or to protect our rights.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. When your information is no longer needed, we will securely delete or anonymize it.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
User Rights
You have the right to access, correct, or delete your personal information. You can also object to or restrict the processing of your data. To exercise these rights, please contact us using the information below.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website with the effective date.
Contact Us About Privacy
For privacy questions, use the contact page or call (781) 701-0593.